ProctorU FastPass / Fast Track ending?

[High_Order1]

So,

When I went to straighterline initially, I paid for a service that would let me take a test as soon as a proctor was available. *WELL* worth it.

I am about to take a few more from them, and so when I got an email saying my 'fastpass' was expiring, I went into the system to renew it.


Problem is, there was no way I could find. So, I get on the chat and:

Kristy S11:32 am Hello High Order. Thank you for reaching out to ProctorU support team. We appreciate your patience. How can I assist you today?

(me) I need to renew my fastpass, pls

Kristy S Unfortunately, we are no longer offering the Fast Track premium. Once any current passes are expired, they cannot be renewed

(me) So, I won't be able to schedule a test on-demand any longer? Read

Kristy S Yes and no. You will only be able to do so if there is a time slot available and depending on your institution, there may be a scheduling fee added to the reservation

(me) Well, that's disappointing. Thank you

for those of you actively using the system, is this right? Or is it just going to first come, first serve?

thanks!