Call Center Opinions?

[superpotsky]

I'm currently doing a research on this topic "call center agents overseas" and it's very interesting. Citigroup, Chase, Bank of America, American Express, Wells Fargo and other financial institutions, also Insurance companies, even Safeway and many more American companies are outsourcing customer services / human resources jobs to the Philippines and India. Philippines is now overtaking call center jobs because of the cheap labor. The PH agents gets paid $250-300/month whereas American call center agents salary is $1500+ monthly so when you call 1800# expect to be run around and low quality of customer service.