Call Center Opinions?

[Leherself]

Change banks. My local credit union doesn't do that. Neither does T-Mobile for my cell phone. I call, they answer and fix. The local cable company however...

This. I don't do business with companies with crap customer service unless I have no other choice. I've had nothing but good experiences with my primary bank. I didn't have any control over who my mortgage ended up with, so I'm stuck with Wells Fargo for that, but at least they have local branches where I can bite people's ears off in person when needed . Unless you're in a situation where it'd cost you thousands to change who you're working with, or there's some sort of monopoly and no one else provides that service in your area, I would walk away and find a better bank. Furthermore, I would also write a detailed letter to that particular business telling them why I was leaving. They should know that their incompetence is driving people away.