10-16-2015, 12:08 PM
MartinGuitar Wrote:An Update:
I received these emails this morning:
Jay Cross (Do It Yourself Degree)
Oct 16, 07:15
Hi Isaiah,
Thanks for your note. I appreciate your candor, and after thinking it over, I agree. Regardless of the changes we've decided to make, the fact is, you DID purchase under the expectation of getting ongoing help from me.
And I don't want you to feel misled, or unhappy with your purchase in any way.
I'm in DIY Degree for the long-term. Happy students are the lifeblood of our organization.
So I'm happy to help you.
Let's schedule a phone call to discuss your current challenges.
NEXT STEPS: Reply with three (3) dates/times that work for you next week, as well as your best phone number.
Thank you!
- Jay
Founder
DIY Degree | Get a Bachelor's Degree in 1 Year (or Less)
Hi Isaiah,
I replied to your support ticket, but wanted to reach out here as well.
To confirm, I agree -- no matter what changes we've made in our business, you joined DIY Degree under a certain set of expectations. And I do NOT want them to be violated.
(My administrator, who replied to you, didn't fully understand the magnitude of those changes.)
In no way do I want to leave you "out in the cold" after you trusted me enough to join.
The trust of my students is sacred, goes far beyond profit, and will never be broken.
With that said, please respond here with three (3) dates/times that we can talk next week. And I'll happily help you get the results you signed up for.
Best,
- Jay
At this point, I will set up a time and do the phone call with him, but I will also post my degree plan here when I get back from work to get some input if y'all don't mind.
Thanks for the input and advice! I really appreciate it!
...wow...it's almost like magic. (or wait, maybe he is a member here...hummm....)