Trouble with my.tesc.edu?

[frances]

Although this is the best we can do this outage is fail on TESC's part. This outage was only supposed to be Thursday evening for a few hours. Its still down 58+ hours later so it sounds like they've really screwed something up. I work in IT and am certain that for it to still be down after several days something has gone seriously wrong. Typically you would have a rollback plan to undo you "upgrades" if something goes wrong but maybe that wasn't planned or failed as well. Just speculating.

Although there is an alternative way to access your courses I've found no way to get to the TECEP links so I can take one of my TECEP tests I planned for this weekend.

Original email from TESC last week about this outage:

Like you, I too am both a student at TESC and in IT, so I can empathize from both perspectives. Unexpected things arise like programatic defects (which would be a fail on the part of the software vendor) and can take time to suss out and fix. I view it as a fail on TESC's part due to an obvious lack of true redundancy because roll-backs can also eat up a lot of time (assuming they had a plan in place). I did not realize the alternate login did not allow access to TECEPs.