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+--- Forum: Saylor.org, Straighterline, Study.com, OnlineDegree.com, Sophia.Org Discussion (https://www.degreeforum.net/mybb/Forum-Saylor-org-Straighterline-Study-com-OnlineDegree-com-Sophia-Org-Discussion)
+--- Thread: sophia's customer support sucks (/Thread-sophia-s-customer-support-sucks)
sophia's customer support sucks - braven - 11-27-2022
They're never available. always respond late. Their hours are focused on central US. They have no weekend coverage. Nobody to unlock accounts, etc. It feels unacceptable after I just renewed for $100 and can't use it
I got locked out because I typed my SMS code wrong ONE TIME. ONE typo it locked my entire account out. I was about to take my final. Last time I contacted sophia it took them 6 days to get back to me. Now I can't do anything.
The typing verification stopped working when I resubbed this week. When registering for courses it doesn't ask anymore for you to type it. So I don't know what it is comparing me against.
RE: sophia's customer support sucks - SweetSecret - 11-27-2022
Part of this echos my annoyance with companies that refuse to acknowledge that we are now living in a global economy and employees need to be available 24/7, at the very least for customer service. Companies should just create three shifts of workers. This would really improve things worldwide.
RE: sophia's customer support sucks - ashkir - 11-27-2022
100% they need weekend support with such a large and international population at the very least.
RE: sophia's customer support sucks - rachel83az - 11-27-2022
They definitely need longer hours for their live support. But this also wouldn't be as much of an issue if their email support actually worked.
RE: sophia's customer support sucks - LevelUP - 11-27-2022
I found that their live chat support is very good.
I failed one of the Stats milestones, and customer support was able to quickly set things up to give me a 2nd try at it. (This is done automatically now, I think)
RE: sophia's customer support sucks - dfrecore - 11-27-2022
(11-27-2022, 02:19 AM)SweetSecret Wrote: Part of this echos my annoyance with companies that refuse to acknowledge that we are now living in a global economy and employees need to be available 24/7, at the very least for customer service. Companies should just create three shifts of workers. This would really improve things worldwide.
Easier said than done at this point in time. Companies can barely get ANY workers at all, let alone ones that are willing to work nights and weekends. Some companies struggle with this more than others.
RE: sophia's customer support sucks - ashkir - 11-27-2022
Braven and I found a way around it. While waiting to hear back he went to take a second course. They asked him for authentication he passed the SMS that time. He went back to his exam he got locked out of, and it let him take it!
He's 1 class away from being done at Sophia and he'll transfer those 4 classes to UMPI. With this he has 2 electives left and he'd be done with his BA!