Pearson no longer offering live support due to Coronavirus - Printable Version +- Online Degrees and CLEP and DSST Exam Prep Discussion (https://www.degreeforum.net/mybb) +-- Forum: Main Category (https://www.degreeforum.net/mybb/Forum-Main-Category) +--- Forum: Saylor.org, Straighterline, Study.com, OnlineDegree.com, Sophia.Org Discussion (https://www.degreeforum.net/mybb/Forum-Saylor-org-Straighterline-Study-com-OnlineDegree-com-Sophia-Org-Discussion) +--- Thread: Pearson no longer offering live support due to Coronavirus (/Thread-Pearson-no-longer-offering-live-support-due-to-Coronavirus)

Pearson no longer offering live support due to Coronavirus - jsh1138 - 03-19-2020 Temporary customer support changes We’re writing to alert you that our partners who deliver Pearson customer support — both technical and order management support — are experiencing significant changes. Their call centers are responding in real-time to a mandatory, government-ordered shift to work from home. As a result, phone support, email support, and live support delivered through our website is now temporarily unavailable. Our automated self-service tools on our website are your strongest option for problem resolution during this outage. You can find these tools at https://support.pearson.com/getsupport/s/ We are working closely with our partners to establish contingency support as quickly as possible. We will keep you posted as the situation evolves with updated information on revised support processes. Thank you very much for your patience and flexibility during this difficult time of unprecedented disruption to the way we work. RE: Pearson no longer offering live support due to Coronavirus - bjcheung77 - 03-19-2020 This is happening to almost all companies every where. Honestly, some people who work at home as a consultant (like me) are not affected. I suggest everyone do take their 5-6 week vacation pay right away. I am on vacation since the beginning of March, going back maybe Mid April... it all depends on the current situation, it's just crazy in some states! RE: Pearson no longer offering live support due to Coronavirus - jsh1138 - 03-19-2020 I'm not sure everyone here gets 6 weeks paid vacation