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+--- Forum: Saylor.org, Straighterline, Study.com, OnlineDegree.com, Sophia.Org Discussion (https://www.degreeforum.net/mybb/Forum-Saylor-org-Straighterline-Study-com-OnlineDegree-com-Sophia-Org-Discussion)
+--- Thread: study.com contact info? (/Thread-study-com-contact-info)
study.com contact info? - frostedfire - 07-05-2017
Does anyone have the correct email to contact study.com for help and questions? I contacted them a few times a couple weeks ago and still haven't gotten a reply. They used to be very prompt with answers. TIA.
study.com contact info? - bricabrac - 07-05-2017
I've learned it's best to call customer service, emails are not answered promptly.
Study.com's Customer Success team is available
Monday-Friday 8am-5pm PST at 1-877-266-4919
study.com contact info? - CollegeKid - 07-06-2017
I'm wondering if they are having some kind of internal problems.... I've called multiple times and get the message that they are all busy and I should leave a voicemail. It takes forever to get an email response. It makes me wary of using Study.com with this weak kind of support!!!
study.com contact info? - bricabrac - 07-06-2017
CollegeKid Wrote:I'm wondering if they are having some kind of internal problems.... I've called multiple times and get the message that they are all busy and I should leave a voicemail. It takes forever to get an email response. It makes me wary of using Study.com with this weak kind of support!!!
You are allowing for the time difference? I think I've only gotten voicemail once. Just try again later. I've found they are actually quite helpful. Guessing it's a small office.
study.com contact info? - Study.com - 07-06-2017
I'm sorry you're having trouble reaching us lately. We are a small team, but it's important to us to reply to all inquiries as promptly as we can! Our best email is support@study.com. My name is Stacy, if you direct your message to my attention I'll make sure you get a reply ASAP.
study.com contact info? - CollegeKid - 07-06-2017
Study.com Wrote:I'm sorry you're having trouble reaching us lately. We are a small team, but it's important to us to reply to all inquiries as promptly as we can! Our best email is support@study.com. My name is Stacy, if you direct your message to my attention I'll make sure you get a reply ASAP.
Wow - super cool that you are on the forum. Thanks for the reply!