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+--- Thread: Study.com ugh (/Thread-Study-com-ugh)
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Study.com ugh - Clodyneseidel - 06-14-2017
My daughter had to quit in the middle of a test because "no page found" showed up suddenly. It couldn't get fixed so she closed the browser with ten questions left. So upsetting. She contacted them. Does anyone know what happens in this cases?
Study.com ugh - rlw74 - 06-14-2017
Did she call RPNow and get ahold of their tech support when it happened? If so there will be a ticket and they might even have been able to reload it from their end and get it back online. I had issues starting one of my exams after I entered the code. The whole screen went blank. They couldn't get it to reload but at least it didn't use up the code I had. Most likely you will either be able to log back in with the code you used before OR contact study.com and they may give you a new code and not count the previous exam against her. I doubt she will be able to get credit for the exam since it wasn't finished but at least she may be able to re-take it.
Study.com ugh - bjcheung77 - 06-14-2017
Essentially, your best bet is to contact Study.com service/support and see what they say.
I think in these situations they may need to wait until it has "passed" through their system.
Then they would review your info once that has completed, call them for advice/next steps.
Study.com ugh - ndelco - 06-14-2017
This happened to me once when I was about 80 questions in. I called Study.com and they told me I could either wait for the grade to see if I passed, or have it reset. I waited for the grade and ended up passing. It lowered my overall score a little but it was still good enough for credit so I let it go. They were very understanding of whatever choice I wanted to make and gave me the option. Don't sweat it.
Study.com ugh - Clodyneseidel - 06-14-2017
She is retaking it!
Study.com ugh - bjcheung77 - 06-15-2017
Clodyneseidel Wrote:She is retaking it!
Woohoo, that's news, hopefully for the better. Good luck! Hope she does well!
Study.com ugh - Clodyneseidel - 06-15-2017
bjcheung77 Wrote:Woohoo, that's news, hopefully for the better. Good luck! Hope she does well!
She got a 79! She is only 11 years old. So proud of her for diligently studying for this test!
Study.com ugh - strawberryxfuzz - 06-15-2017
For the future, I've had problems with RPNow crashing many times in the middle of an exam. You can simply, re-log in at the time, go through the set-up process again and when you enter the exam, it will be where you left off. Just be aware that the timer doesn't stop, so it does cut into your test taking time.
Study.com ugh - bricabrac - 06-15-2017
Clodyneseidel Wrote:She got a 79! She is only 11 years old. So proud of her for diligently studying for this test!
Congratulations to the young lady!!! Awesome work!! :hurray::hurray:
Study.com ugh - rlw74 - 06-15-2017
Wow - 11 years old - I am impressed!!!