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+--- Thread: Call ALEKS!! (/Thread-Call-ALEKS)
Call ALEKS!! - Julie S. - 02-27-2017
As most of you know, ALEKS's ACE recommendation is set to expire tomorrow. I talked with ACE and they told me that they have done all they can on their end. They are waiting for ALEKS to submit the rest of the requested documentation to ACE for review. Seems ACE needs info on the past 2 years of the tests taken and that's a lot of data to compile. ALEKS has been sending it over in chunks, but it hasn't been completed and they have missed their last 2 deadlines (as noted by the ACE extensions). If they can meet the current deadline (tomorrow), ACE will extend during the review period. But if not, then the expiration holds. Then they would have to go though complete re-certification for the courses. ACE didn't seem too positive about ALEKS being able to meet the deadline, but suggested calling them to voice customer concerns.
I then called ALEKS and the agent I talked with was very nice and knew about the problem, but had no further information for me. He sent a note to his supervisor and also added me to an on-going list of people calling about this issue. He did try to find more answers for me, but it didn't sound very positive. He said that enrolled students could keep learning math after tomorrow, but that it wouldn't garner ACE credit
However, he urged me to keep checking back today and tomorrow and have others do the same. Perhaps that might encourage ALEKS to gather the rest of the data before the deadline??My son is currently trying to earn ALEKS credit to finish his BS, but it's moving very slowly since he's working a lot of overtime right now and hasn't done math in about 10 years :-( He only needs 2 math and 1 science with lab to finish. He doesn't know if he can get up to College Algebra level (the lowest his B&M will accept) and complete it by tomorrow, so we have a personal stake in this as well.
Here is the number that I used: (714) 245-7191 Then I just followed the prompts to get to someone who understood why I was calling.
Thanks for spreading the word!
Julie
Call ALEKS!! - cookderosa - 02-27-2017
I'll share your post with my homeschool FB group. Thank you for all of that!!
Call ALEKS!! - jsd - 02-27-2017
It's been extended yet again, 3/31/2017 is the new expiration.
Call ALEKS!! - alleycat - 02-27-2017
Oh My! Again! Thank heavens
Call ALEKS!! - Julie S. - 02-27-2017
jsd Wrote:It's been extended yet again, 3/31/2017 is the new expiration.
Yay!! But it's funny: I just received an email from ALEKS telling me it had been extended. Old news. The forum knows much sooner!! :hurray:
Call ALEKS!! - Mou - 02-28-2017
I have a question regarding Aleks course and transcript system. I completed Aleks intermediate Algebra with 70% and got it approved by ACE. Now, my question is, should I order transcript before starting my next course with Aleks? Can I continue with another course without ordering transcript now?
Call ALEKS!! - Synicaal - 02-28-2017
Mou Wrote:I have a question regarding Aleks course and transcript system. I completed Aleks intermediate Algebra with 70% and got it approved by ACE. Now, my question is, should I order transcript before starting my next course with Aleks? Can I continue with another course without ordering transcript now?
If your asking, do you need to order a new transcript every time you add a course just think about that for a minute. I could be understanding the question wrong but simple answer is NO. It is up to you when you want to send the ACE transcript to whatever school you want. I waited till I had all my ACE stuff done except for Straighterline, that because I believe SL will send the courses directly to TESU so I don't need to get another transcript sent. I hope this helps.
Call ALEKS!! - cookderosa - 02-28-2017
But with a 1 month renewal, that's only an extension, that's not a full renewal- I think following Julie's suggestion to call is a good one.
Call ALEKS!! - Mou - 02-28-2017
Synicaal Wrote:If your asking, do you need to order a new transcript every time you add a course just think about that for a minute. I could be understanding the question wrong but simple answer is NO. It is up to you when you want to send the ACE transcript to whatever school you want. I waited till I had all my ACE stuff done except for Straighterline, that because I believe SL will send the courses directly to TESU so I don't need to get another transcript sent. I hope this helps.Thanks for clarifying, this is what I wanted to know.
Call ALEKS!! - gator9595 - 03-30-2017
Any new updates on Aleks in regards to another possible extension?