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+--- Thread: Proctor U revew (company that proctors SL classes) (/Thread-Proctor-U-revew-company-that-proctors-SL-classes)
Proctor U revew (company that proctors SL classes) - perriquit - 10-08-2012
I found this review on yelp.com, very informative
I have used this service multiple times (approximately 3-4) and have had some sort of difficulty every time, ranging from those technical in nature, proctor inconsistencies, to down right ineptitude. This last instance left me baffled, so I felt I had no recourse other than to warn others that may need a proctoring service to search elsewhere.
I took a final exam which consisted of 2.5 hours of written work and was briefed by the proctor (Kaila W) at the beginning of the exam that I was able to utilize references for the exam. Me, exercising my integrity, informed the proctor that I would be moving momentarily to obtain a reference, at this point 30 minutes into the exam, the proctor states that she was mistaken and references could only be used on retakes. I had used a least two references already (so this in and of itself calls into question the validity of this service).
The other issue I had was the only webcam I have is on my Macbook (which does not have Word...and the professor had a word count on the final). So, I was using my 2nd laptop (which other proctors had allowed previously) to draft a word document. The proctor took exception to that and instructed me to delete my draft, thus forcing to type directly to the class website. At the conclusion of my final I highlighted all my work, went to the edit tab, clicked copy (as a precautionary measure) and submitted my work. Low and behold, my schools website timed out, which prompted the proctor to have to enter a password for the final. She took control of my mouse and I noticed her moving about and to my dismay, she was copying a link. I tried to stop her, but was too late, she had just deleted 2.25 hours worth of work. (its a good thing I didn't have powers of "The Force" at this point because my actions would have sealed my ascent to the Dark Side).
To say that I was livid would be an understatement, as probably indicated by the fact I tossed my headphones a good distance when I realized all my work was gone. At this point she turned off her webcam, so now ProctorU could see me, but I could not see them.
She attempted to get some tech support to help (which they didn't). They contacted my school, informed them of what occurred and told me in short I would need to retake the final. The proctor informed me she would notify ProctorU's Student advocate and they would be in touch with me. When I asked when they would be in touch, the proctor stated maybe tomorrow (which happens to be the last day of my class).
This was an utter and total waste of $26.50. If you are obtaining your degree via distance learning and need a proctor...save yourself the time, trouble and money and find a more reliable service.
(Update) Well..as I expected an entire 24 hours has passed...and no contact from Proctor U or their "Student Advocate" to attempt any resolution to my problem. This place gets a very well deserved "1 Star".
Proctor U revew (company that proctors SL classes) - StraighterLine Team - 10-08-2012
In attempts to improve academic integrity StraighterLine will require any course purchased on or after November 1st to use proctoring for each course's final exam. This only affects courses purchased on or after November 1st, 2012. Pricing for the $99 subscription model currently requires a one-time $39 registration fee. It will raise to $49 to accommodate the cost. Pricing models for $399 a la carte and $999 Freshman year will see no pricing changes. CEO Burck Smith wrote a letter with the full announcement and details and can be viewed here: StraighterLine’s New Online Proctoring Policy | Burck Smith's CEO Corner
Proctor U revew (company that proctors SL classes) - scorched - 10-08-2012
WHO CARES! This was a review of who you chose to force everyone to use as a proctor, not about SL and your new policies..
admins can we please remove SL's post as it has no relevance to perriquit's post?
StraighterLine Team Wrote:In attempts to improve academic integrity StraighterLine will require any course purchased on or after November 1st to use proctoring for each course's final exam. This only affects courses purchased on or after November 1st, 2012. Pricing for the $99 subscription model currently requires a one-time $39 registration fee. It will raise to $49 to accommodate the cost. Pricing models for $399 a la carte and $999 Freshman year will see no pricing changes. CEO Burck Smith wrote a letter with the full announcement and details and can be viewed here: StraighterLine’s New Online Proctoring Policy | Burck Smith's CEO Corner
Proctor U revew (company that proctors SL classes) - GoodYellowDogs - 10-08-2012
This statement does not address any of the issues related to the post.
StraighterLine Team Wrote:In attempts to improve academic integrity StraighterLine will require any course purchased on or after November 1st to use proctoring for each course's final exam. This only affects courses purchased on or after November 1st, 2012. Pricing for the $99 subscription model currently requires a one-time $39 registration fee. It will raise to $49 to accommodate the cost. Pricing models for $399 a la carte and $999 Freshman year will see no pricing changes. CEO Burck Smith wrote a letter with the full announcement and details and can be viewed here: StraighterLine’s New Online Proctoring Policy | Burck Smith's CEO Corner
Proctor U revew (company that proctors SL classes) - Ace_King - 10-08-2012
It's funny to me that, if I post more than once on your Facebook page regarding the same topic it gets deleted because it is considered spam. However Straighterline, your response wasn't NO WHERE CLOSE of the OP's topic. You are spamming our community. Please Straighterline, wake up!