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Call Center Opinions? - videogamesrock - 02-26-2016
PonyGirl93 Wrote:As someone who used to work in a call center... I still have no answers
Mostly, I would say to email or chat, as mentioned. Usually more experienced people are put on email and chat. Also, if you email and get a worthless response, reply to it and ask your question in more detail. Email replies go into a different queue, which is, again, worked by even more experienced people (under the assumption that whoever answered it first didn't do it properly.)
If possible, get a reference number or a case number & if you call back tell them there's already documentation in the system. Sometimes it helps. Sometimes it doesn't. Some of the more worthless call centers don't even have cases.
I worked at a call center with actually good customer service, short hold times, etc, so I don't have too much insight. If I had stayed after they outsourced and laid off all their local reps, I might have better info
Thanks, I just started using Twitter, it is really good at getting positive responses. I spent the last 3 weeks on the phone being bounced around from Rio Salado FA dept. getting nowhere. Nobody knew how to process an amended tax return. Since my amended return was lower than the actual, they were trying to use the original return. I called a for profit school which they assigned me someone who was terrific at explaining the process. I then emailed Rio with their explanation and a supervisor was able to confirm they would also be able to process my FA the same way. Lesson learned, you get what you pay for.