phone chat with student services AJU

[cookderosa]

Thought you guys would like this. I called Andrew Jackson to ask a quick question. I press the number to get student services, the person answers and it goes like this:

AJU: "hello, Mrs. DeRosa?"
Me (stunned- how could she know my name?) "uhhh, yes."
AJU (guessing that I was stunned, she chuckles) "we have caller ID. This is Tammy, you'll remember we spoke when you first applied? How can I help you today?"
Me: (JAW ON THE FLOOR) "Wow, yes I remember you. I just had a quick question....."


If you want me to drink the kool-aid, all it takes is good customer service.

[categ]

That's awesome! I gotta say you won't get that at UMUC especially if it's by email. They get back to you in a reasonable amount of time but they never give you an absolute answer. I picture them sitting around competing who can give the vaguest answer and still not look rude. My advisor must be at the top of his game.

[Basket Weaver]

I find it amazing how many businesses simply don't get how important CS is. I placed a fairly large order for shop equipment yesterday based on how nice I was treated at a company when they dealt with me. I got 4 different quotes from companies which were all withing $200 of each other; I chose the one who had the best customer care.

[taylor]

Queen Bee, that's good to hear. I think we've been so spoiled by TESC ignoring us that when we finally go to school that acknowledges us we're sooo happy!

[Professor_Adam]

Tammy at AJU is great and AJU gets the whole CS thing, not to mention featuring user-friendly technology at every corner. Impressive for a very small, unknown school. I've attended 4 different schools for various credits over the years. AJU is by far the most customer-oriented and user-friendly.