Transcripts to TESU TROUBLE

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I have a Rio Salado transcript that gets "lost" between their college and TESU. An adviser told me they will not evaluate with out it. I have had it sent multiple times. Has anyone had this happen? What did you do? If it helps, I don't even need the credit from Rio!

My Rio Salado transcript made it to TESU on the first shot. However, I currently have one lost on its way to a different school. Once, they sent me a transcript to my house rather than the school. I think Rio Salado needs to revamp their process. You have to order online and then call to give credit card information.