The Better Business Bureau is a Scam in Itself

[Johann]

Most companies do not ever want to see the inside of a court room and will settle if pushed hard enough if you have documentation to raise a hint of doubt. They also have to balance cost v. benefit, and corporate attorneys' time is not cheap, even if they are on the payroll...

Edited to add: In other words, if you are going to stand up on the principle, I'd do it without an attorney (and the expense). Small claims judges are going to grant some leeway for a layperson, particularly if a glitzed out corporate attorney is on the other side of a small claims courtroom.

I agree with pretty well all the above, but I'd say "many companies" rather than "most" will often settle. Some are rabid hard-liners.

And I'll stop right here. If someone prefers not to get involved in court action, for whatever reason, then I won't encourage It further. It's a personal decision. However, if there is to be any suit, be well-prepared. Be sure to get the testimony of the qualified technician previously mentioned.

Johann