Straighterline to Ace question

[UptonSinclair]

When requesting transcripts to be sent to Ace, Straighterline asks for an Ace account number. I see a login id, but no account number with Ace. I did notice that my Social Security number is listed at Ace. Is this the account number they are speaking of?

[Saharapost]

When requesting transcripts to be sent to Ace, Straighterline asks for an Ace account number. I see a login id, but no account number with Ace. I did notice that my Social Security number is listed at Ace. Is this the account number they are speaking of?

If you opened your ACE account with your SSN number, I believe that's what they need. I had same problem with SL too. But, in my case, as a non US citizen, I had no SSN. Before taking SL courses, I had ACE account and my date of birth was all I needed to create my account and transfer my ALEKS courses on to my ACE account then. So, what ACE did was to use my SL number and added it to the first three? letters that comes with all SL courses on ACE database to get me a SSN. My "SSN" then looks like OSL123.... SL then used this new number to add my courses on ACE database. One has to be careful lest SL creates a new account for you if you don't provide or have an ACE account number. I had two accounts for this reason. I had to call ACE, pursue SL to have this resolved.

[UptonSinclair]

Thank you. I have given them my SSN so hopefully that will do the trick.