Sophia final milestone ID verification

[Pikachu]

Which course was this?

[debrag]

Which course was this?

Conflict resolution

[rachel83az]

IIRC, it's a "new" thing and only for that one course. And it only pops up sometimes. It sounds like they're probably not going to expand it because issues students have had, but they may need to keep it in place because of ACE.

[debrag]

IIRC, it's a "new" thing and only for that one course. And it only pops up sometimes. It sounds like they're probably not going to expand it because issues students have had, but they may need to keep it in place because of ACE.

I can understand the issues people have had. Completed the whole thing and now I'm told there is an issue with my ID. Now the wait begins. Am waiting for touchstone marking on my other course so now can't do anything else til it's sorted.

[rachel83az]

Actually, if you contact support, they should be able to sort you out. They're able to open another 1-2 courses if you ask nicely. And they might be able to deal with the ID situation.

[debrag]

Actually, if you contact support, they should be able to sort you out. They're able to open another 1-2 courses if you ask nicely. And they might be able to deal with the ID situation.

Yes I have contacted support just waiting on a reply.

EDIT: Just did live chat (didn't know it was a thing), just manually approved my ID (clearly nothing wrong with it int he first place). Now onto the next course.

[BrianFallon]

Actually, if you contact support, they should be able to sort you out. They're able to open another 1-2 courses if you ask nicely. And they might be able to deal with the ID situation.

Yes I have contacted support just waiting on a reply.

EDIT: Just did live chat (didn't know it was a thing), just manually approved my ID (clearly nothing wrong with it int he first place). Now onto the next course.

Did the ID Verification ask for front and back of ID or front only?

[debrag]

Actually, if you contact support, they should be able to sort you out. They're able to open another 1-2 courses if you ask nicely. And they might be able to deal with the ID situation.

Yes I have contacted support just waiting on a reply.

EDIT: Just did live chat (didn't know it was a thing), just manually approved my ID (clearly nothing wrong with it int he first place). Now onto the next course.

Did the ID Verification ask for front and back of ID or front only?

Just the one image

[imnvs]

I've been on Sophia for a 1 week and today all the final milestones are requesting for photo id. They told me it's most likely because of too many IP changes (work, home, cafe, etc.) in a short span of time. Fyi - I had their support team reset my keyboard authentication yesterday due to too many failed attempts (weird). This is probably what trigged this.

[imnvs]

IIRC, it's a "new" thing and only for that one course. And it only pops up sometimes. It sounds like they're probably not going to expand it because issues students have had, but they may need to keep it in place because of ACE.

I've been on Sophia for a 1 week and today all the final milestones are requesting for photo id. They told me it's most likely because of too many IP changes (work, home, cafe, etc.) in a short span of time. Fyi - I had their support team reset my keyboard authentication yesterday due to too many failed attempts (weird). This is probably what trigged this.