Proctortrack blocked by device driver

[mbcummings]

After many weeks of intensive study and a full day of cram prep yesterday for my first CLEP exam today, I'm extremely disappointed and proportionally annoyed (pissed ) that CLEP's remote test vendor, Verificient (developer of Proctortrack) won't let my extremely conventional, hardly ever used, HP "Envy" windows OS 10 laptop, with a fingerprint authentication feature, pass their system test. Because 

1. Proctortrack can't distinguish between user-operated software and system-operated drivers.
   
2. The fingerprint reader driver can't be disabled or uninstalled.
   
3. They don't support Apple devices.
   

Naturally (if not obvious) I tracked down the culprit driver (wbfresetservice111.exe) and attempted to disable and uninstall it. Which I can for about 1 minute before windows re-initiates it in the background (automatically). As the authenticated windows user I don't have perm's to change perm's of the exe/driver either. Only system does. 

I'm not going to buy another laptop just for their crapware!

Has anyone else run in to this or something similar? Resolved? If so, how?

Hoping to warn others too, of course. Though there's no way to prevent it before your first test, because CLEP's workflow doesn't let you download and install the Proctortrack crapware ahead of time to test and verify. Instead forcing us to wait until the first exam date/time to install and find out if it will work or not. 

Yes I submitted a support ticket to Veri[unef]ficient. So unhappy with CLEP and their cheap sloppy remote exam vendor.

[ss20ts]

What does Apple have to do with HP? I'm so confused over that one!

I've had a fingerprint reader for over 10 years! Those folks need to join the world in 2024.

[bluebooger]

if its your laptop you have permission to do whatever you want

just disable the fingerprint service and reboot

[davewill]

I'd try two things.

1. See if the fingerprint reader can be disabled from the BIOS.
2. Try going into the device manager and disabling that device.

I also like the idea of trying to disable the fingerprint reader service (assuming there is one). Just stopping the service leaves the system easily able to simply restart it, but disabling it should keep it from restarting.

Of course, the bug is really ProctorTrack's, and I hope they can respond to you in a timely manner.

@ss20ts, I'm guess he normally uses a Macintosh, since he said the HP Envy was "hardly ever used." That's why he's annoyed that they don't support Apple.

[mbcummings]

What does Apple have to do with HP? I'm so confused over that one!

I've had a fingerprint reader for over 10 years! Those folks need to join the world in 2024.

Yes, you're right, Apple is a tangent. I use apple devices all day everyday for both personal and work activities and I think the CLEP remote proctoring vendor should support it, is all. 

[ss20ts]

What does Apple have to do with HP? I'm so confused over that one!

I've had a fingerprint reader for over 10 years! Those folks need to join the world in 2024.

Yes, you're right, Apple is a tangent. I use apple devices all day everyday for both personal and work activities and I think the CLEP remote proctoring vendor should support it, is all. 

They don't allow Macs? I had no idea! I wouldn't be able to take an CLEP exams. I've only had a Mac since 2010 and I am not buying a computer to take an exam. That defeats the purpose of a cheap or free exam.

[mbcummings]

I'd try two things.

1. See if the fingerprint reader can be disabled from the BIOS.
2. Try going into the device manager and disabling that device.
...

Yes I first tried disabling, and uninstalling, in device manager, a few times. But it re-installs and restarts itself! BIOS I hadn't tried. Good suggestion! Not necessary this time around, thankfully.

To their credit I did find the Proctortrack support very responsive and helpful. Example: I knew thier "system check" must have a whitelist of accepted (block exception) device drivers. So I asked them to add this one, and they did - in a day! 

Overall I do not recommend remote proctoring unless it's absolutely necessary. The tech is just not mature, yet. I don't want to disparage offshore vendors generally, or imply a bias. But I will say (as a career software designer), for all of their normally outstanding technical capabilities, that there is often less emphasis on usability among them.

---

if its your laptop you have permission to do whatever you want

just disable the fingerprint service and reboot

You'd think! But no. Else wouldn't have posted here.

---

What does Apple have to do with HP? I'm so confused over that one!

I've had a fingerprint reader for over 10 years! Those folks need to join the world in 2024.

Yes, you're right, Apple is a tangent. I use apple devices all day everyday for both personal and work activities and I think the CLEP remote proctoring vendor should support it, is all. 

They don't allow Macs? I had no idea! I wouldn't be able to take an CLEP exams. I've only had a Mac since 2010 and I am not buying a computer to take an exam. That defeats the purpose of a cheap or free exam.

To be sure, you can take all the CLEPs you want with a brick-and-mortor test center: https://clep.collegeboard.org/clep-test-center-search

[davewill]

Do they have a test procedure that might have allowed you to find this problem before it was time to take the test? That would be very helpful as it's always stressful when you're all ready to take the exam, and you can't.

[ss20ts]

To be sure, you can take all the CLEPs you want with a brick-and-mortor test center: https://clep.collegeboard.org/clep-test-center-search

Unfortunately many of us don't live anywhere near testing centers. I just looked and it's a minimum of 1 hour to over 2 hours each way to the testing centers near me. That's crazy! There's a college in my town and they're not an option. There's a satellite branch of a community college here too which isn't an option and neither is the community college half an hour away. That's pretty sad!

[bluebooger]

They don't allow Macs? I had no idea! I wouldn't be able to take an CLEP exams. I've only had a Mac since 2010 and I am not buying a computer to take an exam. That defeats the purpose of a cheap or free exam.

I think anyone who can afford a Mac should be worrying about free and cheap exams 


googled 

how to disable fingerprint scanner on hp laptop

https://www.google.com/search?q=how+to+d...e&ie=UTF-8

found

https://www.youtube.com/watch?v=0qFxj2P0W9s&t=10s

also               

https://h30434.www3.hp.com/t5/Notebook-O...-p/4635698