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I have 2 computers. A personal MacBook and a Dell Laptop for Work. I've always used my MacBook for all my studying and test taking, but I haven't been able to use it anywhere for proctored finals for the past month or so. RPNow (used by study.com and onlinedegree.com) and ProctorU (used by Saylor.org) apparently still aren't supporting MacOS Mojave (or maybe just the latest version of it, I can't be sure). My MacBook updates automatically, so I didn't realize what was happening at first, but the RPNow browser just has a plugin failure and ProctorU just can't seem to get connected. I've had to use my work laptop since it has windows, but for that I have to remove the anti-virus and several other security programs just to get the stuff to work. It's a work laptop so it's supposed to be locked down.
These companies really need to support the current OS if they're going to keep advertising that they work on Macs. My last 2 proctorU exams took 2 hours to get working because I didn't realize the issue was my Mac, and then had to switch computers. I had a similar issue with OnlineDegree.com using rpnow and just had the same problem with study.com. My account's now showing up that I used one of my 2 exams for the month but I couldn't take it and now have to go through the headache of getting it all sorted out, if I even can. I've taken so many already on my Mac that I took it for granted that it was still going to work, and I'm just pricing together that it's all because my OS is up to date. This is partially on me, I'm sure I missed some fine print somewhere, but this is pretty frustrating and I'm sure others have already ran into it or will soon.
TESU BSBA CIS - March 2019
Clep: College Algebra, Analyzing and Interpreting Literature, History of U.S. I, History of U.S. II, Principles of Management, Introductory Sociology, College Composition, American Government, Financial Accounting, Principles of Macroeconomics, Principles of Microeconomics, Principles of Marketing, Information Systems, Introductory Business Law, Introductory Psychology, Western Civilization I, Spanish Language, Biology, Social Science and History, Precalculus, Calculus
Study.com: FIN-102 Personal Finance, FIN-101 Principles of Finance, ACC-102 Managerial Accounting, BUS-308 Globalization and International Management, CS-302 Systems Analysis and Design, CS-303 Database Management, COM-120 Presentation Skills in the Workplace, BUS-113 Business Communication, STAT-101 Principles of Statistics
OnlineDegree.com: Computer Science CS101
Saylor.org: CS402, BUS303, CS302
Certs: CompTIA A+, Net+, Sec+, Linux+, MCSA, LPIC-1, CCNA
TESU: BUS-421 Business Administration Capstone
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Have you tried reaching out to the rpnow and proctoru tech support folks directly on this? Sounds like something they'd be aware of and might have a workaround for if it's based on the OS update.
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I use a MacBook too, and I have only minor problems with RP Now on two occasions. This was because I had not logged out of other users. I have created a separate user for only online proctored tests. I have not had any problems with Proctor U thus far.
TESU BALS-Psych. + ASNSM(Math)
TEEX(6): Cybersec. 101/201/301
The Institutes(2): Ethics
Sophia(2): Ess. Of Managing Conflict, Dev. Effective Teams
NFA(1): Comm. Safety Edu.
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12-25-2018, 08:30 AM
(This post was last modified: 12-25-2018, 08:32 AM by camjenks.)
(12-25-2018, 01:36 AM)Merlin Wrote: Have you tried reaching out to the rpnow and proctoru tech support folks directly on this? Sounds like something they'd be aware of and might have a workaround for if it's based on the OS update.
Yes. Protoru doesn’t seem to know that there’s any issue. I’ve reached out to their support multiple times. Rpnow confirmed there’s a known issue. Here’s what rpnow said when I reached out to them:
“TechRep4 (23:32:59):
the reason why it's giving a flash plug-in error is that the latest os version of mac doesn't support Flash Player.
TechRep4 (23:33:34):
You can use different PC or contact study.com for advice
Cameron (23:33:37):
Ok, I checked the requirements on the website and thought it would work, but I guess it's using the old version. Can I use the new version of rpnow?
TechRep4 (23:34:26):
Still it won't work, developers still working on this matter, its compatibility issue
Cameron (23:35:14):
So no version of RPNow works with the current version of MacOS?
TechRep4 (23:35:32):
Higher support team advice for the mean time is to use different PC
TechRep4 (23:35:39):
None as of the moment
TechRep4 (23:35:45):
for Mojave”
So if you update your Mac, it won’t work anymore. And from study.com, I got the usual response:
“Hello,
Thank you for reaching out to Study.com.
In order to ensure you receive the best possible answer, I have escalated this request to my team. You should have an answer soon.”
I’ve gotten this before and never got a followup, so I’m not sure if I’ll actually hear anything else from study.com. But rpnow has confirmed it doesn’t work with the current Mac OS, so I’d recommend not updating for anyone that hasn’t already.
(12-25-2018, 03:37 AM)Supermind Wrote: I use a MacBook too, and I have only minor problems with RP Now on two occasions. This was because I had not logged out of other users. I have created a separate user for only online proctored tests. I have not had any problems with Proctor U thus far.
Yes, I’ve used rpnow many times without issue. It’s only recently that it’s not working. And their support confirmed it is not compatible with the current version of MacOS. so don’t update to Mojave if you haven’t already.
TESU BSBA CIS - March 2019
Clep: College Algebra, Analyzing and Interpreting Literature, History of U.S. I, History of U.S. II, Principles of Management, Introductory Sociology, College Composition, American Government, Financial Accounting, Principles of Macroeconomics, Principles of Microeconomics, Principles of Marketing, Information Systems, Introductory Business Law, Introductory Psychology, Western Civilization I, Spanish Language, Biology, Social Science and History, Precalculus, Calculus
Study.com: FIN-102 Personal Finance, FIN-101 Principles of Finance, ACC-102 Managerial Accounting, BUS-308 Globalization and International Management, CS-302 Systems Analysis and Design, CS-303 Database Management, COM-120 Presentation Skills in the Workplace, BUS-113 Business Communication, STAT-101 Principles of Statistics
OnlineDegree.com: Computer Science CS101
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Certs: CompTIA A+, Net+, Sec+, Linux+, MCSA, LPIC-1, CCNA
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12-25-2018, 08:38 AM
(This post was last modified: 12-25-2018, 08:39 AM by MrBossmanJr.)
Yesterday, I took a study.com final exam (RPnow), with my old macbook pro updated with the latest updates, just fine. It required the most recent flash plugin though.
EDIT: "Yes, I’ve used rpnow many times without issue. It’s only recently that it’s not working. And their support confirmed it is not compatible with the current version of MacOS. so don’t update to Mojave if you haven’t already."
Just seen this. Weird, it worked for me yesterday.
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(12-25-2018, 08:38 AM)MrBossmanJr Wrote: Yesterday, I took a study.com final exam (RPnow), with my old macbook pro updated with the latest updates, just fine. It required the most recent flash plugin though.
EDIT: "Yes, I’ve used rpnow many times without issue. It’s only recently that it’s not working. And their support confirmed it is not compatible with the current version of MacOS. so don’t update to Mojave if you haven’t already."
Just seen this. Weird, it worked for me yesterday.
Yeah, I can't believe I'm the only one having this issue. Especially since I have written confirmation from rpnow that it doesn't work with Mojave.
TESU BSBA CIS - March 2019
Clep: College Algebra, Analyzing and Interpreting Literature, History of U.S. I, History of U.S. II, Principles of Management, Introductory Sociology, College Composition, American Government, Financial Accounting, Principles of Macroeconomics, Principles of Microeconomics, Principles of Marketing, Information Systems, Introductory Business Law, Introductory Psychology, Western Civilization I, Spanish Language, Biology, Social Science and History, Precalculus, Calculus
Study.com: FIN-102 Personal Finance, FIN-101 Principles of Finance, ACC-102 Managerial Accounting, BUS-308 Globalization and International Management, CS-302 Systems Analysis and Design, CS-303 Database Management, COM-120 Presentation Skills in the Workplace, BUS-113 Business Communication, STAT-101 Principles of Statistics
OnlineDegree.com: Computer Science CS101
Saylor.org: CS402, BUS303, CS302
Certs: CompTIA A+, Net+, Sec+, Linux+, MCSA, LPIC-1, CCNA
TESU: BUS-421 Business Administration Capstone
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Bah, so it sounds less like it is an issue with MacOS Mojave and more of an issue that RPnow is still using flash, which was announced as depreciated like 2 years ago. This doesn't surprise me. They've had plenty of time to move to some other technology but haven't done so. Now they're starting to have issues which will continue to get worse given that most browsers no longer support flash, or will no longer support it soon.
It sounds like they need to rearchitect their app and use some other multi-platform technology to do it. Maybe HTML5 or Java. Or do what ProctorU did and build a Chrome plugin that replaces the need for flash (their AutoProctor plugin).
Working on: Debating whether I want to pursue a doctoral program or maybe another master's degree in 2022-23
Complete:
MBA (IT Management), 2019, Western Governors University
BSBA (Computer Information Systems), 2019, Thomas Edison State University
ASNSM (Computer Science), 2019, Thomas Edison State University
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As an update, I dug up my wife's old MacBook and was able to take it on that. My MacBook has 10.14 and it's still not working for that version of MacOS, but at least I have a workaround for now.
TESU BSBA CIS - March 2019
Clep: College Algebra, Analyzing and Interpreting Literature, History of U.S. I, History of U.S. II, Principles of Management, Introductory Sociology, College Composition, American Government, Financial Accounting, Principles of Macroeconomics, Principles of Microeconomics, Principles of Marketing, Information Systems, Introductory Business Law, Introductory Psychology, Western Civilization I, Spanish Language, Biology, Social Science and History, Precalculus, Calculus
Study.com: FIN-102 Personal Finance, FIN-101 Principles of Finance, ACC-102 Managerial Accounting, BUS-308 Globalization and International Management, CS-302 Systems Analysis and Design, CS-303 Database Management, COM-120 Presentation Skills in the Workplace, BUS-113 Business Communication, STAT-101 Principles of Statistics
OnlineDegree.com: Computer Science CS101
Saylor.org: CS402, BUS303, CS302
Certs: CompTIA A+, Net+, Sec+, Linux+, MCSA, LPIC-1, CCNA
TESU: BUS-421 Business Administration Capstone
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12-25-2018, 03:11 PM
(This post was last modified: 12-25-2018, 03:13 PM by Supermind.)
Thank you for this information. I haven’t updated as yet.
TESU BALS-Psych. + ASNSM(Math)
TEEX(6): Cybersec. 101/201/301
The Institutes(2): Ethics
Sophia(2): Ess. Of Managing Conflict, Dev. Effective Teams
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GED(10): NAS-131, SOC-273, MAT-121, HUM-101 (1)
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My mac works fine with proctoru.
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