Gripe about emailing TESU's Academic Advising dept.

[tesu-acct-student]

Overall I've been happy with TESU but there is something I need to vent about.

My experience is that their Academic Advising department is quick to respond to emails. However, there have been a number of occasions when they did not read my email thoroughly, then they reply with an answer based on something I did not say. Or, they give an incomplete answer even though I specifically mentioned a piece of information in the email that they neglected to address.

So that is annoying all on it's own. It has happened quite a few times in my tenure with them.

Then, when it happens, you can't just hit the reply button to send an email to address the problem. You have to submit a brand new email. This is because the person who responded to you has marked your first email as SOLVED. So they won't see it again if you hit reply.

This might sound nit picky, but it just happened AGAIN this morning and so I wanted to vent about it here. It is especially frustrating because I'm dealing with people who are supposedly better educated than I am, yet they don't read the emails thoroughly. Very frustrating. The problem was not SOLVED, so they shouldn't mark it SOLVED until they have confirmed with the student that it has been SOLVED. banghead

Has anybody here had this experience?

[dfrecore]

I had a similar thing happen recently, although a different outcome.

I took and passed a TECEP, and they put it in my GenEd area. Then, they took one of my other courses out, and put it down in "Other Courses." The problem was, that course was needed in the GenEd area to have the correct number of credits up there. With that course in there, and the 2 required courses I still need, it would put me at 61cr. Taking it out would put me at 58cr. So I sent an email to advising and they responded immediately saying that I didn't need that course up there, that with my 2 required courses, it would put me at enough credits in GenEd.

I replied to that email saying that it was incorrect, and that it would only put me at 58cr. The same advisor responded quickly that she had fixed it - that the 2cr Ethics course with the waiver threw off the automatic function they used (I now needed 19cr in GenEd Electives instead of the 18).

While I understood the problem, and appreciated getting it fixed quickly, it was like they didn't even look at the problem the first time around. They didn't spend even 10 seconds adding up the credits, looking at the waiver, etc.

Not sure why I was able to respond to the email rather than create a new email - maybe because she didn't mark it as closed or something? Anyway, you're right in that they aren't careful with their reading of the emails. It can be frustrating.

[sanantone]

I always respond to solved emails.

[jsd]

The "read half/only random bits of any email sent" strategy is the tactic 75% of my coworkers seem to utilize banghead

[tesu-acct-student]

I always respond to solved emails.

I quit doing it a few years ago when I sent an urgent reply regarding extending a deadline, and it got ignored. When I inquired as to why it was ignored, they told me that it was because it had been initially marked "solved." So I haven't replied to a "solved" message since.

[tesu-acct-student]

It just happened again. I sent an email requesting certain kinds of information regarding a Dual Concentration in Marketing, and they wrote back with answers to my questions (all of my questions were addressed--yay!), but also saying that they added the second area of study to my degree program. I reread my initial email and nowhere did I ask for it to be added. I said: "... am now considering a Dual Concentration in Marketing." And their reply was marked "solved."

Although I'm pretty sure I will do the Dual Concentration, I didn't want to add it until after all of the credits were finished for Accounting. Then I could be "done" at least in my mind and really make an informed decision at that time. **sigh**

[adavis84]

This happened to me last month. I emailed asking which catalog the ASBA would be on if I were to add it (since I'm on 2015 for my BA plan). I never actually received a reply or solved notification, BUT the ASBA showed up under my eval a few days later. Given that it is listed as 2016 ASBA, I have my answer...but, still...

[TrailRunr]

TESU is far from the first organization to do this. I would be succinct and open multiple tickets so that they don't "address" two similar questions with the answer to one question. It's ok to put in multiple questions if they are not related at all to each other. But in general, your ticket should have 2-3 sentences and not look like War and Peace.

[nataliedujour]

I haven't personally had any issues with replying to a "solved" email and getting a second response back; however, I can say that it generally takes them quite a bit longer (closer to 2-3 business days) to answer a reply to a "solved" email than they do responding to the initial email (always same day if before 3pm, early next morning if not).

[tesu-acct-student]

TESU is far from the first organization to do this. I would be succinct and open multiple tickets so that they don't "address" two similar questions with the answer to one question. It's ok to put in multiple questions if they are not related at all to each other. But in general, your ticket should have 2-3 sentences and not look like War and Peace.

This is good advice.