Excelsior advisor mistake

[dfwdegree]

My advisor at Excelsior recently approved the course, Criminal Justice: Forensic Science from study.com, for me to take to fulfill my last 3 credits in my arts and science category. 

That being said, I took the course and transfered it in.  When I looked at my transcript, it showed up under excess credits.  I reached out to my advisor, the one who initially approved the course, and she said it looks like that course comes in as a free elective, which I don't need.  She said it was her fault, but they will not accept that course as an arts and science, even though she officially approved it for me!  She asked if there was another class at study.com I could take to fulfill need on my transcript. 

Has anyone else had an issue like this before?  I spent time, effort, and money to take this class.  I have the approval in writing via email and on my official Excelsior portal.  Do I have any recourse, or am I just out of luck.  Any advice would be appreciated.

[TwinMom]

I spent time, effort, and money to take this class.  I have the approval in writing via email and on my official Excelsior portal.  Do I have any recourse, or am I just out of luck.  Any advice would be appreciated.

I, personally, think it would be worth your time to pursue getting it approved. Ask to speak to a manager? or supervisor? or the Registrar? My two have taken that class also and we were told that it hadn't been evaluated yet (and it isn't on the Study transfer list).

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Which degree are you working on? If it's a Liberal Arts you could do a BS vs a BA and would only need 60 liberal arts credits

[dfwdegree]

Thanks for the reply.  I'm actually working on a BS in business fyi. 
I'm in the middle of taking 3, UL business courses this month and I certainly don't want to mess with any non-core classes at this point.  It's frustrating that there seems to be no accountability.

[Clepking100]

At worst they be deductiing what you paid for that class from your tuition..

[Tedium]

I would send copies of the approval to the registrar’s office. They might make an exception for you since the advisor okayed it, but it’s really up to them. Be firm, but be polite. Just make your case.

I had similar issues with SNHU when I attended in 2012. It sucks and I’m sorry you have to deal with that. I know it sucks.

In the meantime, will one of the Sophia courses work? Or maybe ASU EA? Sophia is better since it’s free.


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[ss20ts]

I would contact the registrar and send them the written approval from your advisor. When an advisor approves a course, the college should accept it as what the advisor says it comes in as. I would also contact the dean about this. At a minimum, your advisor needs training.

[dfrecore]

Advisors make mistakes (this one did), but they're not the one to make decisions about what courses come in as; that's the registrar's job. I'm not certain the school will do anything about it, but it certainly can't hurt to escalate this. The worst that happens is they say no.

[dfwdegree]

Advisors make mistakes (this one did), but they're not the one to make decisions about what courses come in as; that's the registrar's job.  I'm not certain the school will do anything about it, but it certainly can't hurt to escalate this.  The worst that happens is they say no

***UPDATE***
I reached out to the registrar; they referred me to the ombudsperson.  The ombudsperson said they don't deal with course re-classification issues, but they referred me to the School of Undergraduate studies.  They sent my request to the program director.  That being said, I just received notification that they approved my request!  Thanks everyone!

[ss20ts]

So glad this worked out for you! This just shows why a paper - or email - trail is so important.

[darthweezy]

Something similar happened to me at TESU. I was told two different classes were good to go when in fact they came in as the same course (duplicate). I couldn't get any of them to approve it it. It was pretty frustrating...