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Someone showed me a DSST login problem. A password reset was attempted, but it won't accept any of the proposed new passwords. It says a special character must be entered. It says this even when special characters are entered. The person with the problem called DSST and was told to contact IT support by email. Emails have been sent. This problem has been persisting for days without resolution. Any suggestions?
63 CLEP Sociology
75 CLEP U.S. History II
63 CLEP College Algebra
70 CLEP Analyzing and Interpreting Literature
68 DSST Technical Writing
72 CLEP U.S. History I
77 CLEP College Mathematics
470 DSST Statistics
53 CLEP College Composition
73 CLEP Biology
54 CLEP Chemistry
77 CLEP Information Systems and Computer Applications
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Their site let me in with my old password from a few years ago that didn't have upper case or special characters in it. I changed it just to see and that worked too. If it helps it let me use the $ as the special character. Make sure you follow the entire list of rules including:
â¢Must be at least 8 character(s) long.
â¢Must have at least 1 lower-case character(s).
â¢Must have at least 1 upper-case character(s).
â¢Must have at least 1 number(s).
â¢Must have at least 1 symbol character(s).
My completed "non-traditional" credits include 27 credits from CLEP, 30 credits from DSST, 6 credits from ALEKS, 19 credits from FEMA courses including PDS, 3 credits from NFA courses, 10 credits from ACE Workplace Training, 3 credits from a TESC TECEP exam, and 3 credits from a TESC PLA course.
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07-28-2015, 05:32 PM
(This post was last modified: 07-28-2015, 05:35 PM by clep3705.)
Thanks. I passed the information along. All of the same steps were followed without success with one difference which may be important. You remembered your old password. This person did not, so the path to entering a new password is different. Getting technical support via email isn't working well at all. The first email sent to DSST technical support was sent 13 days ago.
63 CLEP Sociology
75 CLEP U.S. History II
63 CLEP College Algebra
70 CLEP Analyzing and Interpreting Literature
68 DSST Technical Writing
72 CLEP U.S. History I
77 CLEP College Mathematics
470 DSST Statistics
53 CLEP College Composition
73 CLEP Biology
54 CLEP Chemistry
77 CLEP Information Systems and Computer Applications
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Limit the special characters to ! @ $ & or *. Some systems only take a limited set of special characters. Usually it is more than the 5 I listed, but those should be the common ones.
Andy
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TESC - BSBA: CIS
Current Degree Plan
Complete: TECEP Eng Comp I, Marriage and Family, Strategic Management, Networking, Computer Concepts, Liberal Math, Tech Writing, Managerial Accounting DSST MIS, Cybersecurity Study.com Macroeconomics
Remaining: Waiting for credits to process
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Posts: 1,491
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Already tried that.
63 CLEP Sociology
75 CLEP U.S. History II
63 CLEP College Algebra
70 CLEP Analyzing and Interpreting Literature
68 DSST Technical Writing
72 CLEP U.S. History I
77 CLEP College Mathematics
470 DSST Statistics
53 CLEP College Composition
73 CLEP Biology
54 CLEP Chemistry
77 CLEP Information Systems and Computer Applications
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Is the person trying to reset password via email or via custom question? In order to utilize either one, the person must know their correct username. I have never run into a problem resetting via custom question (as long as the tester accurately remembered their real test username and not their practice test username).
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The username is known. The help desk eventually reset the password and sent it to the test taker who is now able to login.
63 CLEP Sociology
75 CLEP U.S. History II
63 CLEP College Algebra
70 CLEP Analyzing and Interpreting Literature
68 DSST Technical Writing
72 CLEP U.S. History I
77 CLEP College Mathematics
470 DSST Statistics
53 CLEP College Composition
73 CLEP Biology
54 CLEP Chemistry
77 CLEP Information Systems and Computer Applications
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