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So I started with a trial account, it let me take the initial assessment however, afterwords it said that it was expired. So, when I continued the account and put in my payment info and made a regular account...
It basically put a problem infront of me, did not let me choose anything. I was a bit confused so I hit report. It said Initial Assessment: (blank)
and then had
Initial Assessment: Trial Account x%
Something to that extent...
Now, my question is, was the problem that appeared when I started the real account the NEW assessment for my paid for account? Or do I not get to take the assessment now that I did with the trial account?
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02-25-2010, 02:36 PM
(This post was last modified: 02-25-2010, 02:41 PM by bricabrac.)
MBKing37 Wrote:So I started with a trial account, it let me take the initial assessment however, afterwords it said that it was expired. So, when I continued the account and put in my payment info and made a regular account...
It basically put a problem infront of me, did not let me choose anything. I was a bit confused so I hit report. It said Initial Assessment: (blank)
and then had
Initial Assessment: Trial Account x%
Something to that extent...
Now, my question is, was the problem that appeared when I started the real account the NEW assessment for my paid for account? Or do I not get to take the assessment now that I did with the trial account?
Hi,
Just noted your post. If you have not already done so, you need to call aleks customer support to help with this. They are very helpful.
Hours (EST):
Monday - Friday, 7:00 AM to 10:00 PM
Phone: (714) 619-7090
Email: contact us at
http://support.aleks.com
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Alright thank you very much.
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